FAQ
Welcome to Povei's FAQ Page
We understand that you might have questions about our products, policies, and services. To help you find the information you need quickly and easily, we’ve compiled a list of the most frequently asked questions. If you can’t find the answer you’re looking for, please don’t hesitate to contact us. Our dedicated customer support team is here to assist you.
Explore our FAQs below to learn more about Povei and how we can support your beauty, health, and self-care journey.
Do you ship overseas?
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
How long will it take to get my orders?
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-15 business days. Delivery details will be provided in your confirmation email.
Are Povei products cruelty-free?
Yes! We are proud to be a cruelty-free brand. Our products are never tested on animals.
How can I track my order?
Once your order is shipped, you'll receive a confirmation email with a tracking link. You can use this link to monitor your order's status.
Do you offer international shipping?
Yes, we offer international shipping to select countries. During checkout, you can view the available shipping options for your location.
What payment methods do you accept?
We accept major credit cards, PayPal, and other secure payment methods. Your payment information is protected with industry-standard encryption.
How can I contact customer support?
Our customer support team is here to help! You can reach us via email at support@povei.com or through our Contact page. We aim to respond within 24 hours.
Any question?
You can contact us through our contact page! We will be happy to assist you.